HEALTH CLOUD

Claude agents for care gaps, prior authorizations, and post-discharge navigation.

Claude agents embedded in Health Cloud operate across the full care continuum, helping teams coordinate care, reduce manual follow-up, and keep critical patient workflows moving inside Salesforce.

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Most teams exploring Health Cloud agents never get past ideas.

The challenge is not knowing what to build. It is:

Where it Runs What Data it Uses What Actions it Takes How it Stays Connected

VanDe builds these workflows directly inside Salesforce, where patient context, permissions, care teams, and actions already exist. That is what makes them usable, not just impressive.

HOW IT WORKS

What the Health Cloud agent layer looks like.

Claude agents embedded in Health Cloud can operate across the care continuum: detecting care gaps, assembling prior authorization packets, and guiding post-discharge follow-up. Each workflow uses Salesforce records as operating context, applies Claude to reason over the next action, and keeps human teams in control through escalation and review.

Care Management

Care Gap Detection Agent

Monitors Health Cloud records for missed screenings, overdue follow-ups, chronic disease checks, and gaps in care plans.Claude can draft personalized outreach by language, channel, and patient history, then create follow-up tasks for care managers.

Salesforce touchpoints: patient records, care plans, tasks, communication preferences, and care team ownership.

Access operations

Prior Authorization Agent

Cross-references payer requirements, clinical documentation, diagnosis codes, and treatment history to assemble complete submissions.The agent surfaces missing documentation before submission and reconciles payer responses back into the Salesforce timeline.

Outcome: fewer incomplete packets, clearer handoffs, and better visibility into authorization status.

Care ​TRANSITIONS

Post-Discharge Navigation Agent

Initiates follow-up calls, transportation coordination, care summaries, medication reminders, and symptom check-ins after discharge.

If patient responses indicate deterioration, the agent escalates to a care manager with a complete context brief.

Guardrail: sensitive escalations stay reviewable, auditable, and routed to the right care team.

READY TO DISCUSS HEALTH CLOUD?

Map the care workflow, agent behavior, Salesforce data, and implementation path.

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